Q: Does the free trial include all features?
A: Yes. Trial accounts have every feature, so you can test everything, including File Drop, AI features, and the driver app, before you subscribe.
Q: How do I set up my company account?
A: When you first sign up, our onboarding team can walk you through the setup process. If you’re setting it up manually:
- Log in as an Admin and go to Settings > General.
- Fill in all required information (company name, address, contact details, DOT/MC numbers if applicable).
- Save the settings.
This ensures your company information is available across the system and visible in driver profiles and reports. For a tour of every settings page, see Other Settings.
Q: What is the Company ID (Comp ID)?
A: The Company ID is a unique code for each company in DPB. Drivers who log in with a username need this ID along with their username and password. To find it, log in as an admin and go to Settings > Other Settings. It’s important to share the correct ID with drivers so they can access the right company profile.
Q: How is my bill calculated?
A: You're billed by the number of active drivers each month. The system counts the highest number of active drivers you had during the month.
- Inactive drivers aren't counted. Deactivate drivers who have left so they don't count toward your bill.
- Users (admins and office staff who log in to the dashboard) aren't counted.
- Divisions aren't billed separately. Drivers in every division are counted together in your main account.
For current prices, see digitalpermitbook.com/pricing.
Q: How is my subscription managed?
A: It depends on your plan:
- Self-serve plans (you signed up online) – manage your subscription yourself from the Subscription page at the bottom of the Settings menu. It opens your billing portal in Stripe.
- Enterprise plans – your subscription is managed by our team. Email support@digitalpermitbook.com for any billing changes. Enterprise accounts don't have the Subscription page.
Q: My subscription has expired. Did my payment fail?
A: Before expiration, we send reminder emails. On a self-serve plan, open Settings > Subscription to check your billing status in Stripe. On an enterprise plan, or if you need help, contact support to renew. They can re-activate your account without you losing any data.
Q: Where can I find invoices?
Self-serve plans:
- Log in with the account that owns your subscription.
- Go to Settings and scroll to the bottom of the settings menu.
- Click Subscription.
- Click the button to open billing in Stripe. There you can see past invoices and download PDF copies for your records.
Enterprise plans: email support@digitalpermitbook.com and we'll send you your invoices.
Don't see Subscription? It only appears on self-serve plans, and only for the account that owns the subscription. Ask that person to log in, or contact support.
Q: How do I update my payment method?
Self-serve plans: go to Settings > Subscription and open billing in Stripe to update your card or payment details.
Enterprise plans: email support@digitalpermitbook.com and we’ll send you a secure payment link to update your card or bank information. Please don't send card numbers by email or chat.
Q: How do I cancel my subscription?
Self-serve plans: go to Settings > Subscription, open billing in Stripe, and cancel your subscription there.
Enterprise plans: email support@digitalpermitbook.com with your cancellation request.
Q: I paid my balance but still can't get in. What should I do?
A: Refresh the page in your browser. Access comes back as soon as the payment goes through. If you still can't get in after refreshing, contact support.
Q: Can I invite several team members at once?
A: Not for team members. Add each person in Settings > Users with + Add User, choose their role, and click Invite. Bulk invites are only available for drivers. See Users.