How you manage billing depends on your plan:
- Self-serve plans (you signed up online): go to Settings > Subscription (at the bottom of the Settings menu) and open billing in Stripe. You can see invoices, update your card, renew, or cancel there.
- Enterprise plans: email account@digitalpermitbook.com for anything billing related. Enterprise accounts don't have the Subscription page.
Q: How is my bill calculated?
A: You're billed by the number of active drivers each month. The system counts the highest number of active drivers you had during the month.
- Inactive drivers aren't counted. Deactivate drivers who have left so they don't count toward your bill.
- Users (admins and office staff who log in to the dashboard) aren't counted.
- Divisions aren't billed separately. Drivers in every division are counted together in your main account.
For current prices, see digitalpermitbook.com/pricing.
Q: How is my subscription managed?
A: It depends on your plan:
- Self-serve plans (you signed up online) – manage your subscription yourself from the Subscription page at the bottom of the Settings menu. It opens your billing portal in Stripe.
- Enterprise plans – your subscription is managed by our team. Email account@digitalpermitbook.com for any billing changes. Enterprise accounts don't have the Subscription page.
Q: My subscription has expired. Did my payment fail?
A: Before expiration, we send reminder emails. On a self-serve plan, open Settings > Subscription to check your billing status in Stripe. On an enterprise plan, or if you need help, email account@digitalpermitbook.com to renew. They can re-activate your account without you losing any data.
Q: Where can I find invoices?
Self-serve plans:
- Log in with the account that owns your subscription.
- Go to Settings and scroll to the bottom of the settings menu.
- Click Subscription.
- Click the button to open billing in Stripe. There you can see past invoices and download PDF copies for your records.
Enterprise plans: email account@digitalpermitbook.com and we'll send you your invoices.
Don't see Subscription? It only appears on self-serve plans, and only for the account that owns the subscription. Ask that person to log in, or contact support.
Q: How do I update my payment method?
Self-serve plans: go to Settings > Subscription and open billing in Stripe to update your card or payment details.
Enterprise plans: email account@digitalpermitbook.com and we’ll send you a secure payment link to update your card or bank information. Please don't send card numbers by email or chat.
Q: How do I cancel my subscription?
Self-serve plans: go to Settings > Subscription, open billing in Stripe, and cancel your subscription there.
Enterprise plans: email account@digitalpermitbook.com with your cancellation request.
Q: I paid my balance but still can't get in. What should I do?
A: Refresh the page in your browser. Access comes back as soon as the payment goes through. If you still can't get in after refreshing, contact support.
Q: Am I charged per driver or per vehicle?
A: Per active driver. Vehicles, trailers, and users (office staff) aren't counted. See How is my bill calculated? above, and digitalpermitbook.com/pricing for current prices.
Q: How do I resubscribe?
A: Self-serve plans: the account owner logs in, goes to Settings > Subscription, opens billing in Stripe, and starts the subscription again. Enterprise plans: email account@digitalpermitbook.com. Your drivers, equipment, and documents are kept, so nothing needs to be set up again.