Q: I can't find a vehicle or trailer. Where is it?
A: Try these:
- Check the Inactive tab under Equipment > Vehicles or Trailers.
- Only 25 units show per page by default. Go to the next page, or change the rows per page at the bottom of the list.
- Use the search bar or Filters to find it by Unit #.
Q: When I add a unit, it says it already exists, but I can't see it. Why?
A: A unit with that Unit # is most likely in the Inactive tab.
- Go to Equipment > Vehicles or Trailers and open the Inactive tab.
- If you find it, open it and choose Activate from the ⋮ menu.
- If you can't find it, use a slightly different Unit # or contact support.
Q: My columns reset every time I open the page. How do I keep them?
A: The Active and Inactive tabs always open with the default columns. To keep your own columns and filters, create a Saved View: set up the columns you want, click + Add View, and name it. See Saved Views.
Q: How do I rename a unit?
A: Open the unit and change the Unit # on the Info tab. If the unit comes from an integration (Samsara, Motive, Geotab, Platform Science, or Isaac), rename it there instead. Otherwise the next sync will change it back.
Q: Can I move a unit from Trailers to Vehicles, or change its type?
A: No. Units stay in the category they were created in, so documents and reports stay accurate. To fix it:
- Deactivate or delete the unit under the wrong category.
- Add it again under the correct category.
Q: The truck or trailer I want to assign isn't in the list. Why?
A: It's probably assigned to another driver. Search for the unit in Equipment to see who has it, remove it from that driver, then assign it to the new driver.
Q: How do I find documents from a deactivated unit?
A: Documents stay linked to a unit even when it's inactive.
- Go to Equipment > Vehicles or Trailers and open the Inactive tab.
- Open the unit and go to the Documents tab.
Q: Why do trailers disappear after saving?
A: The trailer may have been marked inactive, so check the Inactive tab. If you use an integration, the next sync may also change it. If it's still missing after 15 minutes, contact support with the trailer # and driver name.
Q: My vehicles or trailers aren't syncing from Samsara. How do I fix it?
A: See the Troubleshooting section of the Samsara Integration article. It covers missing units, units you don't recognize, and documents showing up on the wrong truck.
Q: How do I change the driver assigned to a trailer?
A: Open the trailer from the Trailers list and use the driver assignment option to pick a different driver. If you don't see the option, refresh the page first.